(Hint- The name of the component is not "entitlements"). If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Did i use the wrong template? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Did you start with a clone of the correct profile? Stuck on Superbadge Apex Specialist Step 1? rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Modified 2 years, 1 month ago. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Hi Trailhead Baby, I'm losing my mind here. Also, I've included Entitlements in the console. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Review the steps to rename the console to 'Cloud Support Service Console'. Thanks for the help! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Make sure that the correct date range is selected. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure Agents have access to Knowledge when viewing a Case". I usually visit your website and I always learn something new from here. Its awesome once its all working. No idea what is missing. any ideas? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I don't know what else to try. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I have created data categories and Subcategories and have activated.But have issue with the above error. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. What other fields do you need to add? I'm whole again. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I've had it take up to 24 hours :(. "This is a standard app. The free lemonade offer worked! I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Have a question about this project? Thanks. Various trademarks held by their respective owners. If the action is missing from the page layout, it will not show up as an option in the feed. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. E.g. Use another way to specify capacity for the routing configurations. Alas, fingers crossed for the next challenges. I'm at a loss as to what I could be missing. We recommend using a new Developer Edition (DE) to check this challenge. Did it help? Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Save & Activate.That helped me clear that error. I'd try this- Delete the current process. It's likely something simple like an extra character. Prework and Notes. I wish I had a good answer for you! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Thanks! If yes, this was created in the wrong place. Hi,Oh I got it! ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. After changing the name of the inactive user it worked for me. hmmm This looks good. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Still not sure what Im talking about? If you did them recently, try not to leave it too long to attempt this superbadge. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Please guide me on this.Thanks. Leave a comment for the Trailhead Baby! But not able to finish this challenge . (The badge is all click, no code.) I'd do a quick google search on Salesforce Macros- It's a point and click process. I have created and recreated the Cloud Technical Team support process more times than I can count. Service Cloud Specialist Superbadge. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I made two dollars today! You will need it. Tried it all, from custom : support profile to standard user, even admin. @Trailhead baby I am having same error message. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. thing I could be missing?Thanks in advance! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? i could pass the challenge, so great to have some experts available like you! Knowledge Basics for Lightning Experience. can you please suggest something? Empty the recycling bin. I ran into the same issue. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! And it's a little trickybut you can find out if you google it:). Found my mistake (apart from taking it too literally). If you can not, I'd look around at permissions. Look at the page layout again- there is another item you will need to add. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Usually this is due to some pre-existing configuration or code in the challenge Org. I dont see any check box under layout properties of Knowledge. Use Lightning Knowledge to create a knowledge base for better customer service. Sales at Lychee shadow Is knowledge set up correctly on the page layout? This superbadge in specific helps building reusable granular components. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Anyone studying for their Service Cloud consultant certification. I am right now @ step 6. hope to finish the superbadge now soon.!!! Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I have both Email to Case and On Demand Service enabled on the Email to Case page. You may want to jot down notes as you read the requirements. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Is there an "email template" in the "email template" object? 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Ask Question Asked 2 years, 8 months ago. I got the stages added - its the 'and assign' that's hanging me up. Any clues as to what I might be missing? If easier, feel free to email me some screenshots- rebecca@capstorm.com. One of my favorite new things this week was taking a shower with my whole block collection. Also, my email-to-case and email on demand are checked. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. No. I'd just give it 24 hours then recheck the challenge. If you need more help, leave a comment! "Not able to figure out what is wrong here. rebecca@capstorm.com. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. You cannot customize its label or logo". Let's do this. Could you shoot over a few screenshots of what you have? I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Are you using a Dev org or a playground generate from Trailhead? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Note the filter. I have the same problem, I have the same problem, could you solve it? That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. When I made mistakes, I simply reverted to the last saved version. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Modified 2 years, 1 month ago. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Telecom Billing System2. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. I can only click on the Email tab. I'm chasing my own tail. I even tried to create a new playground and start over (that only made things wose). ", There are two options for email to case. Trying new things- my baby brother practiced crawling through a tunnel. This is my journey- a normal kid by day- a Trailhead explorer by night. Does it work? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! not sure how to troubleshoot this tho..@_@, hmmm! Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. You do not need an overflow assignee, but you will need two queues. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I'm STILL hacking away at this error message. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Making dinner for Mom! Any hlp? For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". My bet is that you missed one checkbox in the setup. (Email to rebecca@capstorm.com). Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Ensure the Case Reason and Type Analysis report format is SUMMARY. Confused? You also get personal insight into the life of a Trailhead Baby! What am I missing? Ensure you select the correct Chart format." Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Please help. "my report is looking all correct. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Hello, Thanks for your feedback. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Yes! Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. A support process is similar - different stages apply to each process. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Think of this like a Sales Process. where you have opportunity stages associated with the process. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins.

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