Your loosing your customer base. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Goodbye big bird your history. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. This is over a $300 charge. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. I have had other items before. Order submitted Dec 15. I myself do not expect compensation back but for sake of others health this was unacceptable by any means! For example, pharmacy business hours are 8a-8p. What ever you feel is right. Mandates are NOT law! something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. Flu shots are only available from 10a-6p. She acted as though I was trying to do something bad. Submitting a response indicates a willingness to work with customers to make things right. And the person who answered was named Morgan, a female. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. Poor quality produce for the price I have proof in black-and-white. You can use the phone app to let them know you are on your way. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Overall im frustrated, but I just want my money refunded. Ray Saunders 614 THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. Note that complaint text that is displayed might not represent all complaints filed with BBB. I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. I love Giant Eagle Curbside Pickup. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Desired outcome: It always smells bad. I will NEVER walk in a Giant Eagle again! You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. This person/manager told me I had to go stand in the line, I asked her why she was not checking people out she said she was not a cashier. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. Browse; Login . At the time he was picking up the prescription he presented a transferred prescription coupon entitling us to $15 off of groceries, which was suppose to be put on our Giant Eagle rewards card. They shop my online order, I schedule a pickup, and they load it up. Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. Procedure is simple and painless and the staff is ALWAYS pleasant. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. i do the shopping for the household,he picked ip the advantage card. I just don't understand how this could happen. It's more of an inconvenience than a convenience. Is this your company? So they keep putting out thinking it's fixed. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. thanks for the listen. The public deserves better than the service that GE provides. Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. I went to Giant Eagle in Washington Pa for vaccines. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. Desired outcome: Getgo employee do not have lunch break in 2 years. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. DOUG?greatfront of house mgr. Pay for this replacement part that your car wash broke. I have purchased this chicken many times in the past and it was always delicious. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The store manager Brandon did nothing! Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. I did. Desired outcome: I said well we waited all that time and the car ahead of us received their prescription so how we would know? Country fried steak & eggs were. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Category Food & Beverages. Put prices on product instead of bar code or make sure bar code is right. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. Find out how we combat fake reviews. This is actually about an experience my mother had with Giant Eagle. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. Shed light on the availability of medication needs brought to someones attention. Let me tell you my bad experience with the Giant Eagle Pharmacy on 1250 North Hamilton, Gahanna, Ohio. (Either January 3rd or 10th). Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. Terrible Terrible Terrible. I let her know I have health issues so can't wear one. We would like to apologize for the consumers experience at the Stelzer location. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. Recently it has been a hassle and very annoying and difficult to swipe your card at the pump and get your free gas and just go.. The remaining 30% were constructive reviews with the goal of helping Giant Eagle improve their work culture. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We contacted our card service vendor to request a refund fromColumbia, however the request was denied, citing all sales are final after activation. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. Hello Shop & Save. AND i understand some giant eagle's are charging for those bags! I sent the main manager Adrian A**** an email with the transaction history of my card. Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office They can't because it's simply laziness. Job Work/Life Balance When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. This is right after Christmas. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and to go bankrupt. We would like to show you a description here but the site won't allow us. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval What happened to integrity and company loyalty. Need a loyalty card to self check out I'll go to Kroger's from now on. named Heather - very immature for the title that she holds. Good Morning. As a matter of policy, BBB does not endorse any product, service or business. Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. For the price I paid, I am very disappointed in the quality. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. Desired outcome: In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Desired outcome: I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. We will forward their concerns to the pharmacy and regional leader. I have the unused gift card and proof of purchase. This is unacceptable. She was rude and said nothing. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle Shame on you! Something needs to be done, even when waiting in line at location you hear people complaining about it. This complaint was posted by a verified customer. When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. I do not like going to this Giant Eagle! Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Verification can help ensure real people write reviews about real companies. Giant Eagle's Customer Service is despicable! Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. WHY would you allow such a sick person to work and spread germs to your customers???? Shame on your company.I will never shop there again, your stores always were less than desirable. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Overpriced! Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. Giant Eagle Grocery Store Hours and Location info near Indianapolis. Like im bothe ring you! Order was $20 more than what the original order placed indicated. i have to go back to the website to send a reply. Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). This happened on November 6th, 2022. at around 1600. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Spacious and very clean store. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. This is unacceptable. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. Giant Eagle Company. I've ordered cakes before with images on top but they where sprayed directly on the cake. Waited there another 10 minutes and was told it would be 30 to 45 minutes. this is very frustrating, inconvenient and time consuming. To the point when the customers would just straight up insult the shoppers. Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0. Be the first one to write a review. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. What they do NOT tell you is that now, if you buy one, it's down to $1.25! Time: 1:28 Desired outcome: It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. Thank you for contact support. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Share your photos and videos with others to prove the truth of your words. So they trick you into thinking you must buy a lot to get a discount, but that's not true. ) How convenient! In hopes to fix this issue for me and other customers for future. I then went to the customer service desk and asked for a manager. Check out machines worst than Kroger's attendent had to be called 4 times It's sad to see that people will accept eating a piece of edible paper. Companies can ask for reviews via automatic invitations. Don't deserve even 1 star for that area. Check out charged $16.99. Learn how the rating is calculated 1 complaint. When are you guys gonna get the a2 milk? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. 2412 customer reviews of Giant Eagle. Made formal complaint with Customer Care. This is the Lancaster Ohio store. My prescription was not refilled. Giant Eagle Grocery - CentralPercentum GetGo. Something needs done. Our partners at the Trib said the move has I will write and call to everyone I can to let them know how horribly I was treated. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. The first transaction that I did online in fact, did go through. The other guy behind counter was rude also. Or does that all fall on computers today? I am first off disappointed by the new renovation. good bye giant eagle. Never go there again! No, it is too hard for them to comprehend. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. ( im on a fixed income its important! I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. Giant Eagle Grocery - Central Percentum Giant Eagle. They told me it was the best they could do and offered no solutions. 5-7 minutes he was gone. Kroger's parking lots are always full. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! Or does that all fall on computers today? I looked at the label and it said it was prepared at 10:20 a.m.; I bought it at 3:54 p.m. No one seemed to care about the mistake made in the store. I have 3 children ,2 of which are very sick . What they do NOT tell you is that now, if you buy one, it's down to $1.25! Giant Eagle's meat is also a better variety than other stores. Jan 26 2021 ********* ******. She rudely told me to re-up order my food and wait in line again. This is not acceptable. X . I never recieved them, yet I was still charged for ordering them. This is a very serious issue. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. The kitchen manager was the cashier. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . I have always had excellent quality meats from the Market District at this location (Carmel, IN). You sure have your priorities straight. The attendant looked to find it in the car wash and could not. This will surely increase the credibility of your complaint. I did in multiple. Further, The stores take no responsibility for alcohol consumption in their stores. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. You know that the wheelchair is dangerous, and yet you still allow your mother to sit in it. Information provided by various external sources. I don't know what was up her skirt today but it was totally uncalled for. I would like to be refunded for the costs of the product I never got. The associate said to go ahead. I and others I've seen pick up the paper bags and the handles tear; bag falls. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. Giant Eagle reviews & complaints. This will surely increase the credibility of your complaint. Learn how the rating is calculated 1 complaint. Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. Since then Giant Eagle was always there for our midnight grocery & diaper runs , cakes , breakfast muffins and everything in between Thank You Giant Eagle for being our Friendly Neighborhood Grocery Store Plz dont forget to sign up for the Giant Eagle Rewards Card .Namaste . Also, the new perks, pro perks, fuel perks thing is so complex and confusing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB is here to help. We pulled at, what looked to be the image printed on this paper, and it basically took off the top of the cake, icing and all. Desired outcome: Toggle navigation ctMobi - Find a local buinsess in your area. Annette S. As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. ***** *******. Unknown, 2 Complaint(s) Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. States they care about work-home balance Pro diversity culture How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. 9% of Giant Eagle employees are Black or African American. Team Leader Review. Nothing. Giant Eagle is the business that sold me the defective gift card. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. That is a 70% increase. if customer service reviewed purchases they woul see all are made in my name with my debit card. I said I would write to Ms. Laura Karet about this. If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. I can't help but to notice a 1 star for most of the reviews. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. More or less told tough. Better Business Bureau: I gave her the substitutions and one additional item. Jason (Columbia US) I paid for a SHOWROOM car wash and parts of my car weren't even touched! I mean every one. Ripoff Report Needs Your Help! So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? ref# [protected] Columbus ,ohio. This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. Pay is not enough and they use you as a tool rather than a hard working human being. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. I noticed I had an item that had to be removed from my bill. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. Before the young man gave me the total, he asked me if I knew how much was on the June 16, 4 or 430ish pm heath Ohio because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! Service 17 Value 15 Shipping 7 Returns 9 Quality 13 Category Food & Beverages. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. At this point I have spent way too much time with them without a resolution to this problem. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Branch address 3239 Washington Pike, Bridgeville, PA, 15017, US. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. We have had many cakes from Giant Eagle and never had a problem like this. We cannot discuss details around this or any situation that may be under investigation. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! My husband **** called their customer service two days later and was informed that I had to call. Then I either stand and wait for half an hour or have to come back another day. This is certainly an attempt to get people to switch to the new MyPerks program. It was for curbside pick up. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Shed light on the availability of medication needs brought to someones attention. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. The cardservice vendor recommended that the consumer contact Columbia directly for further assistance.If you have any questions, please feel free to contact me. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it.

Average Male Hand Size Cm, What Is Considered Delinquent Federal Debt, Ibm Checkpoint Goals Examples, Articles G