However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. Copyright Lancashire County Council 2022. We only need this if you want us to contact you and we won't keep it once we've replied. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. 5 Other ways to apply. current pass expires so pass holders dont need to do anything, just wait for a March 2023 renewals. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. The way of applying may be different to the way you applied in Gloucestershire. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Unable to drive for reasons of medical fitness. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. You should allow 6 weeks for your application to be processed. Can I use my OAP bus pass on trains? Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. It tells you about: Bus passes are issued for up to five years. You can apply for a disabled persons bus pass if you are a Medway resident. You will need to apply to your new local authority for a new pass. . Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. 1 week before current vouchers expire. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Are you struggling with the cost of living crisis? If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. If you send us different evidence, your pass may be delayed or refused. Please still, Older Persons bus passes will normally be automatically renewed. Forgotten your Username? Are senior bus passes renewed automatically? The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. All rights reserved. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Alternatively you are able to renew your vouchers online. This can be done online or at a participating library. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. The passes will be sent out automatically but people should call the bus renewal hotline . However, you may not be allowed to use your bus pass on night buses i.e. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. The county council will not reimburse you for any charges levied by medical specialists or advocates. This cookie is set by GDPR Cookie Consent plugin. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN We will either renew your bus pass automatically or send a letter that tells you how you can renew it. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. We apologise for any inconvenience that this situation may have caused you. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. You don't have to do anything, unless you have moved since we sent you your last pass. Please let us know if you no longer require a bus pass. Please ensure that you keep us informed of any changes to your name or address. Completed renewal forms will be processed and new vouchers issued approx. Our Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. English bus passes are not accepted in Scotland and vice versa. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Flexible support fund - available at . The new pass is free. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. If you dont provide us with evidence, your new pass will be delayed. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Apply for a new age-related pass. This cookie is set by GDPR Cookie Consent plugin. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. For those people needing to apply for their renewal this too can now be done byApplying online. Alternatively, you can renew your pass online. I currently have a disability-related bus pass with companion entitlement. These cookies ensure basic functionalities and security features of the website, anonymously. igo card for 11 to 16 year olds. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Higgins, Telford & Wrekin Councils Customer Services Manager, said. If you do not receive your new pass please contact our information line on 0345 600 0659. The cookie is used to store the user consent for the cookies in the category "Analytics". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Your new pass will be not sent until a week before your old. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. For Seniors, pricing is as follows: One-way fare: $1.00. What should I do? Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. What should I do? What time can I use my bus pass outside of Gloucestershire? Can I use my English senior citizen bus pass in Scotland? Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Disability-related passes can be valid for 1 - 5 years. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Username Password Forgotten your Password? Your bus pass will be renewed automatically. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Customers will receive their new pass to the registered address at least1 week before their current pass expires. How do I renew my bus pass in Northumberland? What type of medicine do you put on a burn? If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. You will need to apply to this authority for a new pass. This might be a letter confirming your eligibility and asking if you wish to renew. This cookie is set by GDPR Cookie Consent plugin. It is being used by the person whose photograph and name appears on the pass. My new bus pass will not work when I place it on the smart card reader on the bus. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Have you moved? You can get an older person's bus pass when you reach State Pension age. Older Person's bus passes will be renewed soon. The form will ask for a new passport-sized photo, which will be printed on their new card. GCC understand there was a discount being offered for some local train travel. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. A letter and a renewal application form will be sent to you automatically you can also use the application form below. The cookie is used to store the user consent for the cookies in the category "Performance". What happened to the baby in Joy Luck Club? We also use third-party cookies that help us analyze and understand how you use this website. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. renewed people had to fill in forms and submit photographs but we have scrapped Auto-renewal for an older person's bus pass. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. You can apply for your renewal bus pass online. all that. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Age-related pass or vouchers. pensioners. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. We will need to see evidence of your new address. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. What do I do with a bus pass which is no longer needed? Application forms for the 'English National Concessionary Travel Scheme . A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. This will be. Lee Your older person's bus pass is valid for four years. Update or cancel a card. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. You do not need to renew an igo card. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Continuing eligibility for a pass issued due to a . Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I am a disabled pass holder, will I receive a bus pass renewal letter? My age-related pass has now expired but I have not received a new one. It does not store any personal data. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. You also have the option to opt-out of these cookies. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Older person's bus pass renewal. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. No. thurrock.gov.uk uses cookies to make the site simpler. If you have moved address since receiving your bus pass, please notify us of your new address . Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. What do I do about my concessionary bus pass? You can make updates to the following details before your bus pass renews: your appearance. If your pass has been stolen, you should call 0345 200 0388 to replace it. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Other Scottish passes arent accepted on the trams. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Where you caught it and at what time, along with your destination. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. This 5 How long does it take to renew an older persons pass? Changes to personal details If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Apply for or renew your bus pass. This website uses cookies to improve your experience while you navigate through the website. You will receive your pass by post within 5 working days. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. You should have receive your renewal form by mid-February. Our free email alerts will help keep you up to date with the things that matter to you. If you have not received this letter, call us straightaway on 01452 426265. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. You can apply for a replacement bus pass by filling in the lost bus pass application form. Applicants whose pass was issued due to a disability will continue to be automatically renewed. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine.