You can turn App Lock on or off on the Authenticator Settings page. Dec 14 2021 I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Find out more about the Microsoft MVP Award Program. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Please remember to mark the replies as answers if they help. For the Outlook account, youd follow the same steps. May 31, 2022 . by Q: How can I get my Incident ID aftersending logs to customer support? Push notifications are an excellent way to keep your users up to date on the most recent content. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. There is no other method that I can possibly proceed with. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Both features have been available on Apple products for years. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. If the date and time is wrong, or out of sync, the code won't work. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Q: Why does Authenticator allow you to approve a request without unlocking the device? Make sure the device hashardware encryption enabled. Next, youll need to install Microsoft Authenticator on your new phone. There is no QR code to scan on my laptop using the authenticator app. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. What is the version of Microsoft Authenticator APP? you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Check if your devices get notifications when the app is open or closed. 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Get The Word Out About Your GoFundMe Campaign! Reinstalling doesn't work either. This will remove passwords and other autofill data from the device. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Microsoft Authenticator not working, after getting a new phone I have make sure that the battery optimization and all sort of notification permissions are allowed. Restart the device and try again.2. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. On these devices, Authenticator is automatically registered as a device administrator. Not sure why but much less of a problem than not receiving the request. To remove an account from your old phone, open Microsoft Authenticator on it. Unfortunately, I receive the notifications to the old phone. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Open the app, go toapps top-level menu, and then select Send feedback. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Q: How do I turn on password autofill in Authenticator on my phone? We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. --If the reply is helpful, please Upvote and Accept as answer--. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Microsoft Authenticator App doesnt send notificaiton or code on The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Exact same problem here. If you want to be certain that your account is always secure, you should use the Authenticator app. Used to optionally support Autofill on more apps and sites. Open Authenticator > Settings > Device Registration. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Delivered on weekdays. A: No. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. You can use this feature on a device where your work or school account isnt added. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. My phone have been stolen, I had work account logged in there. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. 1. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Personal use works every time. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. To use Microsoft Authenticator, you need to first enable it on your Android device. Q: I got a new device or restored my device from a backup. These logs can contain personal data such as email addresses, server addresses, or IP addresses. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Answer. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. 05:53 AM Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Contact your admin to fix this issue (uniqueness validation). What should I do? A: The Authenticator app collects your GPS information to determine what country you are located in. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. What can I do? I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. I did change my tone for notifications so I knew it was "special". Push notifications for Microsoft authenticator app gets permanently For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. change it to mobile connection to see if it is working3. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Thank you for writing to Microsoft Community Forums. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Q: What ifAutofillis not available for me in Settings? You still use your password to access credentials to share with another organization. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Accessibility Service. Have personal and work Authenticator use. Therefor cannot use any of my work related phone apps which is literally essential to my job. Make sure the app is turned on to use sound or to vibrate for notifications. It shows 8 digit one time passwords. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. After that, you should start receiving push notifications from the Authenticator app. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. Setting up a phone number to receivephone calls to verify their identity. The software giant kicks off public testing for its Phone Link software. Q: I lost my device or moved on to a new device. It was in the way more than I used it so I turned it off. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. The app notification issue appear on iOS and Android? A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. I'm glad I'm not the only one. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. For your work or school account, your organization decides whether or not to allow one-click notifications. Q: Why does the app request so many permissions? Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Regards, Walter Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. I have make sure that the battery . Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. Then sign on with recovery account to do the restore. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. After you tap the Contoso account tile, the verification code is visible in full screen. This data allows our engineers to improve the app in ways that are important to you. If possible, you could check this introducing new interoperability features, Do Not Sell or Share My Personal Information. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. 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The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. This setting can be turned on or off at any time. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. after changing that the notifications are prompt on my android. After you sign in with your username and password, you'll type in the verification code that's associated with that account. The app is available for free download on both Android and iOS devices. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. This minimaldata is needed to keep the app updated and secure. Sharing best practices for building any app with .NET. A: This is a known issue on iOS 13+. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. You'll use these codes as single-use password to verify that you are who you say you are. A: When you open Authenticator, you'll see your added accounts as tiles. On a side note, can you describe how you were able to define authentication methods per conditional policy? Microsoft Authenticator app has stopped displaying the approve/deny message. What should I do? The problem persists. Authentication app is not working correctly. Only someone with access to your phone should be able to get your verification code. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. To switch your personal account over to notifications, you'll have to re-register your device with the account. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. SMS. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. The only thing I see working on the Android app is the countdown random number 01:53 AM Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. When I go back to the iOS app, I get stuck. We have recently implemented MFA with a conditional access policy. I have make sure that the battery optimization and all sort of notification permissions are allowed. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. I have been trying to log in to my Microsoft account on my new laptop. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. The notification you get that verifies your identity is also displayed on any other running app. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Post your questionto theMicrosoft Authenticator app forumto get help from the community. Q: I am having trouble adding my personal account to Microsoft Authenticator. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Q: How is my location information used and stored? You need to accept the notice of this data collection when you use the app for the first time. Tap on Enable push notifications and youre all set! Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Some information from your storage is collected to diagnose the issue. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. For more information, review the Microsoft Privacy Statement. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. This permission is required for sending notifications. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Microsoft Account unfortunately has been removed from Google play store. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Youll need to provide your sign-in username so that your admin can look you up in your organization. It can also be used to sign in to apps and websites that support Microsoft Authenticator. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Much thanks mate! Please let me know if you need any further assistance. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. When the app is closed, I don't get notifications. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Of course they are. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Authenticator not sending notification when signin in Authenticator If you are still not able to add your account, please reach out to your admin. - edited For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. 05:34 AM. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. 05:33 AM How do I set up my accounts in Authenticator again? Why am I seeing this? This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Q: Do notifications work for non-Microsoft accounts? This is the only way to fix it. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. You canalso remove youraccount and attempt the sign in again. Notifications won't work for third-party accounts, like Google or Facebook. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Contacts and phone. Q: How do I remove an account from the app? How-To Geek is where you turn when you want experts to explain technology. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Since they have removed their account from the application they can not authenticate to the portal. Also it might show options to use another email address or phone number. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Microsoft Authenticator will display a message if you need to do this. The app requires your consent to use biometric or facial recognition instead of entering the PIN. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! To do this, open Microsoft Authenticator. 2023 CNET, a Red Ventures company. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Run at startup. Q: Are Apple Watch or Android wearable devices supported for Authenticator? More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time.